We are very sorry to learn of your disappointment with our newly remodeled rooms. Please be assured that your comfort is very important and if you should ever experience an issue with your room, please don’t hesitate to ask for the Guest Service Manager and they would be pleased to be of assistance in resolving any issue with your room.
We are delighted to learn that you enjoyed our non-smoking casino and received friendly service from our employees, however we are very sorry to learn you didn’t fully enjoy your stay.
Thank you for sharing your comments regarding your recent visit to Harrah’s Laughlin.
